export7@sengpar.com siger: hi Lars siger: Hi export7@sengpar.com siger: are you there? export7@sengpar.com siger: sorry,i just come back Lars siger: I am here, yes Lars siger: And since its now been 7 days, I am very interested to hear if you have found a solution for our problem, or we should proceed as described. export7@sengpar.com siger: our boss attach importance to this matter export7@sengpar.com siger: and they are thinking how to solve this problem export7@sengpar.com siger: but can you tell us what do you want to do? export7@sengpar.com siger: do you have some idea in your mind? Lars siger: Yes - you can do a refund of our expenses - and take the shipment return. export7@sengpar.com siger: the refund of the expenses? export7@sengpar.com siger: now where are they goods? Lars siger: The expenses we have payed to you + freight export7@sengpar.com siger: in your warehouse? Lars siger: yes export7@sengpar.com siger: but my dear,it is really a big loss for us,we really have export many to european country and nothing like this have happened Lars siger: I can only withhold me to the fact that your shipment is not legal. So it does not matter if you have exported a lot or not. That only makes it worse. Lars siger: And as long as the goods does not comply with the standards - we have a problem. Lars siger: This is not new - so lets not waste time on this. export7@sengpar.com siger: i understand export7@sengpar.com siger: but dear,you really cannot say we know the fact that our goods are not comply with the standard and we sell to you on purpose Lars siger: But Sophia, - I want to make sure you dont waste your time or my time. It is pretty clear to me - either your pay - accepting that this is your fault, or we just proceed as described in my letter of last week. Lars siger: I am sure your company will loose a lot more money than this order solely, when we are done with the procedures. But I will leave that decision up to you. export7@sengpar.com siger: do you have some other way to sell them? Lars siger: I can not sell anything not legal. export7@sengpar.com siger: we hope everything can be solve in peacefully export7@sengpar.com siger: not in very embarrassed for each other Lars siger: I can not decide what you do. I know what I would do. I would accept my responsibillity. Lars siger: When doing business - sometime you win - sometime you loose. This one was a looser. Lars siger: I dont have the power to change that. export7@sengpar.com siger: yes,i understand Lars siger: I hope you will present a solution today, otherwise your leave me no option, than to proceed taking the necesarry actions. And trust me - no one will be happy with that, not even me in the end. export7@sengpar.com siger: can you give us some more time? export7@sengpar.com siger: after all the company need time to think how to solve it,and happending such matter is also very upset to us Lars siger: There is not other ways to solve the problem, than taking the goods in return. These bathtubs will not be legal even if you think from now till next summer. Lars siger: So I dont see any reason for asking for more time. Please just take a decision today, if you will pay the money or not. Then we know what to do and will proceed from there. Lars siger: If you dont want the goods in return, we can burn it - but we still need you to pay the money in return for our expenses. export7@sengpar.com siger: i transfer your message to our company export7@sengpar.com siger: waiting for their decision Lars siger: ok export7@sengpar.com siger: so you mean is we need return the total value of the goods and the freight you paid +the freight for back to our port Lars siger: That is correct. export7@sengpar.com siger: so totally can you give us the exact number? Lars siger: Just a moment export7@sengpar.com siger: and how we get the goods out of your customs Lars siger: I dont know if you have better connections for shipping return to China than we do, so I will use the same pricing we paid for freight from China to Denmark. Lars siger: in my calculation Lars siger: The custom will be no problem - as China is not a part of EU export7@sengpar.com siger: the goods we agree to return export7@sengpar.com siger: but we require all the goods must be in good condition,since the goods when we ship to you all are in perfect condition Lars siger: Naturally Lars siger: You know the price of the order we made. export7@sengpar.com siger: and now after so many time we donot know the exact situation for them Lars siger: Our expenses so far, BESIDES the amount of the order are $ 26520 + shipping return to China export7@sengpar.com siger: so we require all the goods must be in 100% good condition Lars siger: We have unpacked two of the bathtubs - these two we will deduct from the order. Lars siger: everything else is unpacked Lars siger: This means something like orderprice: 25.000$ + freight 26.520$ + return to China export7@sengpar.com siger: 25000+26520??? Lars siger: The total of the order was 28.811,00 as far as I remember Lars siger: can you confirm export7@sengpar.com siger: can you check? Lars siger: moment Lars siger: Naturally we have full documentation for the freight expenses. But due that custom withheld the goods for 1 month, we had extra expenses for the containers. export7@sengpar.com siger: ?? Lars siger: Sophia export7@sengpar.com siger: yes Lars siger: The final value now is USD37379 for the order we made. Only bathtubs Lars siger: I have confirmed this amount with our accountance dept. and also by the e-mail you send me which I just returned to you now. Lars siger: To this amount we had shipping expenses in a total of: USD26520 Lars siger: So the total amount is now: USD63.629.00 export7@sengpar.com siger: why the shipping expense is in such a big amount Lars siger: I have forwarded you the e-mail from TRUST Shipping, the original amount was 63436,25 DKK, equal: UDS 13.383.00 Lars siger: BUT - since the goods where not legal, it was withhold in Danish Custom Lars siger: And for that we had to pay 48931.25 DKK Lars siger: Equal: USD 10.344,00 Lars siger: This is also send by e-mail to you now export7@sengpar.com siger: it is quite a large difference from here the freight we got from china to your port export7@sengpar.com siger: pls send me email to tell us all the expenses you require and the detailed information export7@sengpar.com siger: i will transfer it to our company Lars siger: ok export7@sengpar.com siger: pls be in details export7@sengpar.com siger: it is really a big difference for the freight from china to copenhagen Lars siger: two containers ? export7@sengpar.com siger: yes Lars siger: I find it expensive too - but noone can do cheaper that we know of. export7@sengpar.com siger: have send the informtion for the detailed expense you have paid to us? Lars siger: working on it - 2 minutes export7@sengpar.com siger: ok Lars siger: Its send now - please confirm Lars siger: Sophia. Lars siger: If we have made a mistake, and you can document that you can get the freight cheaper from China to Denmark, - we will naturally be willing to take that on our shoulders. Lars siger: We are not asking you to pay for our mistake - but we just need to be reasonble about this together, and find the amount that matches the real world. export7@sengpar.com siger: Mr lars, all of us attach importance for this matter,and we are also trying our best to solve this problem Lars siger: I know that Sophia. Lars siger: I am just saying - that maybe we pay TOO much for freight export7@sengpar.com siger: we promise you we absolutely will solve this matter Lars siger: If we do, we will be fair - and find the correct amount of this freight issue export7@sengpar.com siger: so now we need you to do the following thing for us export7@sengpar.com siger: firstly,pls send the official document on the inspection result of DENMARK CUSTOMS,pls scan the original copy to us Lars siger: Is that not the document I translate into chinese and send you ? export7@sengpar.com siger: we need the original one Lars siger: ok export7@sengpar.com siger: seondly,pls take the photo for our goods now stay in your warehouse export7@sengpar.com siger: our company need to make sure they are all in perfect condition now Lars siger: yes Lars siger: Remember, we have unpacked two pieces, - which we will deduct from our agreement export7@sengpar.com siger: and for us,firstly we will find an import company who can handle importing Lars siger: The warehouse is taking fotos now export7@sengpar.com siger: no problem for that two unpack bathtub export7@sengpar.com siger: ok export7@sengpar.com siger: so looking for an importing company need time and we also need to talk with them about the details of this consignment export7@sengpar.com siger: and then we will looking for an shipping company that can be handled the shippment of this two container from your port export7@sengpar.com siger: we will try our best to solve this problem within very soon time,but it really need time,none of us like this kind of matter happend,but since it is happend,we have no choice but to think a way to solve it export7@sengpar.com siger: so we hope for your understanding Lars siger: I have send you the original documennts now export7@sengpar.com siger: we will never ignore such problem occurs Lars siger: But Sophia, I DO understand your situation - and of course we are willing to negotiate a solution that is fair for all parties. export7@sengpar.com siger: yes Lars siger: BUT - we can not wait forever for this to be solved. So I would like you to confirm a date to me - and confirm that if you have not solved the problem by that date, you will return the money to us. Lars siger: I have to go explain the bank ... you see - that we have borrowed money that we can not return them because we can not sell the goods. export7@sengpar.com siger: i see export7@sengpar.com siger: we really cannot tell you the exact date,because we need receive all your documentation for customs and your picture to us export7@sengpar.com siger: and for us we are looking for an importing company and shipping agent to take the goods back Lars siger: You have already recieved customs documentaion in e-mail Lars siger: pictures are comming within one hour export7@sengpar.com siger: that is not the official one export7@sengpar.com siger: we need in original export7@sengpar.com siger: with the stamp export7@sengpar.com siger: and sign Lars siger: Now I am not sure what you mean export7@sengpar.com siger: the customs must have given the official document with the stamp and signature from customs saying the goods are forbidden to sell in Denmark and not qualified export7@sengpar.com siger: and pls scan that to us Lars siger: That is not the custom who do that here. The custom call the "Danish Safety Technology Authority" in each case. They are the one who wrote us it is forbidden to sell, and they are the one we had meeting with last week. Lars siger: Which is stated in the letter i send you - in Danish - AND - Chinese export7@sengpar.com siger: you donot check by the custom? Lars siger: The custom is the one who open container to do control. When they see its bathtubs, they call the "Danish Safety Technology Authority" and ask them what to do. Lars siger: And from there ... you know where we stand. export7@sengpar.com siger: but anyway they should give you the official document,not just an email or a mail export7@sengpar.com siger: have you talked with the people who sent you the mail Lars siger: Yes, many times. They attented meeting with us last week in our warehouse, where they go through the bathtubs in details, and the papers. They spend 3 hours with us. Lars siger: They actually tell me that you might have cheaten on us, because they are sure you have the same model of bathtubs which ARE approved for Europe. So they think you just ship us your old models, to try see if it goes ..... Lars siger: Pictures are now send to you. export7@sengpar.com siger: now things up to this,we really don't know how to explain to you, our explaination means nothing to you, and our puzzle for all this problem means nothing,since you say the goods are forbidden to sell in Denmark export7@sengpar.com siger: we do need the official document for the problems Lars siger: The offical document is the one I send to you today. Lars siger: The one also translated into chinese. Lars siger: did you read the translation ? export7@sengpar.com siger: because you know our goods are approved by the concerned authentication parties export7@sengpar.com siger: approved by CE Lars siger: You have no documentation for that. Only for the SP-B models Lars siger: And as far as I see you can never get documentation for the SP-A models export7@sengpar.com siger: but now you say we donot approved,so we need ask them to give us an answer Lars siger: because they do not comply with standards .... even I can see that export7@sengpar.com siger: dear,i send you many times for SP-Aseries with CE Lars siger: Not for the voltage part - only for communication part .. interference ... Lars siger: And if it was that easy for you to send, I am sure you would have done by now. Lars siger: But it does not exist, because the products do not comply - and you know that too. Lars siger: F.ex. The 12V water sensors inside the bathtubs are not legal ... export7@sengpar.com sender: Åbn(Alt+P) Modtagelsen af C:\Documents and Settings\lars\My Documents\Modtagne filer\CE-A-red.jpg fra export7@sengpar.com lykkedes. Lars siger: You really dont want to face the problem ? export7@sengpar.com siger: why you say so? Lars siger: ElectroMagnetic compatibility Lars siger: That is not the question here export7@sengpar.com siger: if we donot want to face the problem,why we do so many things here? Lars siger: You send me document that is not usefull ? export7@sengpar.com siger: ok,i see Lars siger: You know exactly what I need Lars siger: And you dont have it Lars siger: because these models where never approved for Europe, and can never be as they are now. Lars siger: So lets start accepting that - then we can move on. export7@sengpar.com siger: i have check your email export7@sengpar.com siger: the document without stamp and signature export7@sengpar.com siger: sorry,with signature but without stamp export7@sengpar.com siger: so can you ask them to stamp for it Lars siger: Maybe they dont use stamp - but sure, I can ask export7@sengpar.com siger: and then scan to us export7@sengpar.com siger: ok export7@sengpar.com siger: pls export7@sengpar.com siger: we need it Lars siger: I will fix that right away. export7@sengpar.com siger: ok Lars siger: I have called them - and they do not use stamps, as the document is printed on their official papers. Lars siger: and with signature - this is how they do. export7@sengpar.com siger: ok,i transfer it to our company export7@sengpar.com siger: tomorrow we will transfer all this material to the agent who approved CE for our goods and also will look for an import company export7@sengpar.com siger: we will try to be at the soonest time Lars siger: When can I expect to hear from you again ? export7@sengpar.com siger: within this week i give you reply export7@sengpar.com siger: we need negotiate with the concerned parties and talk with the importing company and shipping agent Lars siger: Ok, - I will await further from you this week (before saturday)